Returns

We hope you love your purchase from Cartel Label. We do however offer exchanges and refunds on any full price item according to our ‘Returns & Refunds Policy’ and in accordance with the Australian Consumer Law.
 
To qualify for an exchange or full refund your item/s must be received by us within 14 days from delivery. All items packaged securely, unworn and in their original condition with all tags attached.
 
EXCLUSIONS
 
Cartel Label does not permit returns or exchanges for the following:
  • Products purchased on sale i.e. during a promotional sale period or on markdown
  • Products received without an authorised Return Number
  • Headwear, Swimwear or Lingerie products
  • Products not received in their original condition
  • Products without their tags attached
  • Products that appear worn or smell of perfume, deodorant, body odour or tan products
  • Products that are marked or damaged in anyway
Cartel Label reserves the right to deny any item that does not adhere to the conditions of this policy. In this instance the item/s will be returned to the address provided on the original order.
 
HOW TO RETURN AN ITEM
  1. Contact us via email: contact@cartel-label.com Please include your order number and the item/s that you wish to return and ensure that item/s are eligible for return. Our team will provide you with a Return Number as well as a Return Form.
  2. Return the eligible items and completed Return Form in a secure and sealed shipping package to our returns address below, taking note of tracking number.
Please note: you will need to cover the cost of your return back to us. We recommend using a tracked method of postage as Cartel Label are not responsible for lost, stolen or undelivered parcels.
  1. Await email confirmation. We aim to send email confirmation within 48 business hours of receiving the return item/s.
  2. Returns are usually processed within 5 business days of receipt. You will receive an email once your return has been processed. Please note refunds may take 5-10 business days to appear in your account.
RETURN ADDRESS
 
Cartel Label
PO BOX 4146,
Knox City Centre,
Wantirna South,
VIC 3152
 
FAULTY ITEMS
 
If you believe an item. You have purchased from us is faulty, incorrect or if you are missing an item, please email us at contact@cartel-label.com with relevant and clear photos of the fault and/or mistake along with a detailed description of the issue and will endeavour to assist you with an outcome. All claims must be made to us with 14 days of delivery for Australian customers and 30 days for International customers.
 
MORE
 
If you have any further questions regarding our ‘Returns Policy’ please feel free to contact us via email at: contact@cartel-label.com